Booking Terms and Conditions

By booking a consultation or treatment with Delight Aesthetics you agree to the following.

Consultation first

Most treatments require an in-person or video consultation before the first procedure. Some treatments can only be booked after the consultation has been completed and written consent given.

Medical form and consent

Where a treatment requires a medical form and written consent, we share these with you by secure link after your consultation. You must complete and return both before we can proceed with the procedure. If the forms are not completed in time, we will reschedule.

Cancellations and rescheduling

We understand plans change. Please give us as much notice as possible so we can offer the slot to other clients.

More than 48 hours before your appointment: cancel or reschedule free of charge.
Between 24 and 48 hours before your appointment: rescheduling is possible at no additional cost, provided the rebooked appointment takes place within 10 calendar days of the original date. If you are unable to rebook within that 10-day window, the appointment fee (or deposit) is non-refundable.
Less than 24 hours before your appointment: the full appointment fee (or deposit) is non-refundable, and we are unable to reschedule you free of charge.
No-shows without notice are treated as a less-than-24-hour cancellation, and the full fee is forfeited. Repeat no-shows may require a non-refundable deposit on all future bookings.

Suitability and right to decline

Treatments are provided at the clinical discretion of our practitioner. We may decline to treat, or pause a course, where this is clinically appropriate or where safeguarding or capacity concerns arise. We will explain the reason and discuss suitable alternatives or onward referral.

Results and aftercare

Individual results vary and depend on skin type, lifestyle and adherence to aftercare. Aftercare guidance is provided in writing after each treatment.

Payment

Payment is due on the day of treatment unless a package has been paid in advance. Package sessions are personal to the named client and cannot be transferred.

Venue

Consultations and most treatments take place at our Marylebone clinic. Advanced technology treatments are delivered at a partner venue under a contracted arrangement; the exact location and directions are confirmed when you book.

Complaints

Please see our Client Complaints section here.

Last updated: 27/04/2026.