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Policies

On this page:
Cookie Notice
Client Complaints
Safeguarding and Wellbeing

Cookie Notice

A cookie is a small text file placed on your device when you visit a website. We use cookies on delightaesthetics.co.uk to make the site work and to understand how visitors use it so we can improve the experience.

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Cookies we use

  • Strictly necessary: required for the site to function (session, security, load balancing). These do not need your consent.

  • Analytics: help us understand how pages are used in aggregate. Set only if you accept them.

  • Preference: remember choices you make (for example, dismissing the cookie banner). Set only if you accept them.

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We do not use advertising or profiling cookies.

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Managing your choices
You can change your choice at any time by clicking the Cookie settings icon (a small circular icon at the bottom left of every page), or by clearing cookies in your browser. Instructions for the main browsers are available at allaboutcookies.org.
 

Third-party services
Where embedded content (for example, video or maps) is present, that provider may set its own cookies under its own privacy terms.

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Last updated: 23/04/2026

Client Complaints

We take every complaint seriously. If something about your experience or treatment has fallen short of the standard you expected, please tell us.

 

How to raise a complaint

Email info@delightaesthetics.co.uk with "Complaint" in the subject line, or ask at reception. Please include your name, the date of the treatment or appointment, and a short description of the concern.

 

What happens next

  • Within 3 working days: we acknowledge your complaint in writing

  • Within 14 working days: we investigate, and, where appropriate, invite you to a short follow-up consultation at no charge

  • Within 20 working days: we provide a written response explaining our findings and any action taken. If the investigation needs longer, we will tell you why and give a revised timeline

 

External routes

If you are not satisfied with our response, you can escalate to:

  • Joint Council for Cosmetic Practitioners (JCCP) at jccp.org.uk

  • Advertising Standards Authority (ASA) at asa.org.uk (advertising concerns)

  • Medicines and Healthcare products Regulatory Agency (MHRA) Yellow Card scheme at yellowcard.mhra.gov.uk (medicine or device concerns)

  • Information Commissioner's Office (ICO) at ico.org.uk (data concerns)

 

Our full Client Complaints Policy is available on request.

Safeguarding and Wellbeing

Delight Aesthetics has a duty of care to every adult who uses our services. Aesthetic treatments are elective, and we believe good practice means knowing when treatment is right, and when it is not.

 

We assess capacity, motivation and expectations at every consultation. We pause or decline treatment where we have concerns about coercion, vulnerability, mental-health pressure, or signs of body dysmorphic disorder, and we signpost clients to appropriate support. We do not treat anyone under the age of 18.

 

Our Designated Safeguarding Lead is Viktorija Maslikova. Our Deputy Safeguarding Lead is Anna Kovaliova. Safeguarding concerns can be raised in confidence by emailing info@delightaesthetics.co.uk, or, in an emergency, by contacting the local authority adult safeguarding team or the Police (999).

 

Our full Safeguarding of Adults Policy is available on request.

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